Thank you for shopping at Nirce Shop, operated by Nirce LTD (“we”, “us”, “our”), registered in London, United Kingdom.
Because our store deals exclusively in digital products, software licenses, downloadable content, and virtual assets, all sales are final. Please read this policy carefully before completing your purchase, as it outlines your rights regarding refunds and returns for digital goods.
1. No Returns for Digital Goods
Unlike physical items, digital products cannot be physically returned, shipped back, or re-sealed. Once a digital product link is generated, downloaded, or a license key is revealed, it is considered “opened” and consumed. Therefore, we do not offer returns, exchanges, or cancellations for change-of-mind purchases or accidental orders.
2. When Are Refunds Applicable?
We operate strictly under the consumer protection laws of the United Kingdom regarding digital content. You are eligible to request a refund or replacement only under the following specific circumstances:
- Non-Delivery of the Product: Due to a technical mail or server issue, you did not receive the download link or license key within 24 hours of purchase. (Please check your Spam/Junk folder before contacting us).
- Major Defects or Corrupted Files: The digital file you downloaded is corrupted, broken, or defective, and our technical support team cannot repair or replace it within 5 business days.
- Product Mismatch: The digital item delivered to your account is completely different from the description stated on the product page at the time of your purchase.
3. Refund Exclusions
We cannot issue refunds under any circumstances if:
- You no longer want or need the product after it has been downloaded.
- You do not have the correct software, hardware, or technical knowledge to open, run, or use the digital file (system requirements are clearly listed on each product page).
- You change your mind after the download link has been clicked or the license code has been displayed.
4. How to Request a Refund
If your situation meets the criteria for a refund listed in Section 2, you must submit a claim within 14 days of purchase.
To open a request:
- Contact us via our official support channels or email.
- Provide your Order Number and the registered email address used during checkout.
- Clearly describe the issue and provide screenshots or error logs if the digital file is defective.
Our London-based billing team will review your application within 2 to 3 business days. Approved refunds will be credited back to your original method of payment automatically.
Nirce LTD
London, United Kingdom
Support Email: support@nirceltd.store